[Patentpractice] Is it rude... and do you care

[Richard Schafer]

If they can’t accept the “not interested” well they are in the wrong business.
Sent from my iPhone

On Feb 5, 2024, at 3:22 PM, Suzannah K. Sundby via Patentpractice <patentpractice at oppedahl-lists.com> wrote:


Based on the responses I’ve received… I guess that’s my mistake… waiting for them to reply “okay, thanks, goodbye” after saying I am not interested.

From now on, I’m going to interject, “Thank you, I’m not interested. Goodbye.” then promptly hang up… and not feel bad about it :)

Thanks y’all for the input!

Suzannah K. Sundby<http://www.linkedin.com/in/ssundby/> | Partner
canady + lortz LLP<http://www.canadylortz.com/>
1050 30th Street, NW
Washington, DC 20007
T: 202.486.8020
F: 202.540.8020
suzannah at canadylortz.com<mailto:suzannah at canadylortz.com>
www.canadylortz.com<http://www.canadylortz.com/>
Confidentiality Notice:  This message is being sent by or on behalf of a lawyer.  It is intended exclusively for the individual or entity to which it is addressed.  This communication may contain information that is proprietary, privileged or confidential, or otherwise legally exempt from disclosure.  If you are not the named addressee, you may not read, print, retain, copy, or disseminate this message or any part.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

From: Bruce Young <bruce at youngtogether.com>
Sent: Monday, February 5, 2024 3:31 PM
To: For patent practitioners. This is not for laypersons to seek legal advice. <patentpractice at oppedahl-lists.com>
Cc: Suzannah K. Sundby <suzannah at canadylortz.com>
Subject: RE: Is it rude... and do you care

I just interrupt them and say, “Sorry, but I am not interested.” And then I hang up with waiting to see how they respond.

-Bruce Young
(712) 541-9822

From: Patentpractice <patentpractice-bounces at oppedahl-lists.com<mailto:patentpractice-bounces at oppedahl-lists.com>> On Behalf Of Suzannah K. Sundby via Patentpractice
Sent: Monday, February 5, 2024 2:08 PM
To: patentpractice at oppedahl-lists.com<mailto:patentpractice at oppedahl-lists.com>
Cc: Suzannah K. Sundby <suzannah at canadylortz.com<mailto:suzannah at canadylortz.com>>
Subject: [Patentpractice] Is it rude... and do you care

When receiving a cold call by some vendor who is in the process of giving their 10+ minute spew (without pausing for a breath) of the IP services they provide, e.g., docketing, processing, drawings… yada yada yada…

Do you think it is rude to interrupt and simply tell them you are not interested… and when they jump right back into their 10+ minute spew again… to interrupt again and tell them you are not interested?
And, do you care if you are rude when you do it?

When we bill by the hour and time is so precious to us… and one little interruption that lasts a minute or so actually results in a disruption of at least 15 minutes for one’s brain to get back to doing what it was doing…

I interrupt the spew and tell them I’m not interested and when they insist, I more assertively tell them I am not interested… and I’ve had a few where they still insist, so I’ve hung up on them.

Then I briefly feel bad for being rude… but again… When we bill by the hour and time is so precious to us… and one little interruption that lasts a minute or so actually results in a disruption of at least 15 minutes for one’s brain to get back to doing what it was doing…

Wondering what others do/think…

Suzannah K. Sundby<http://www.linkedin.com/in/ssundby/> | Partner
canady + lortz LLP<http://www.canadylortz.com/>
1050 30th Street, NW
Washington, DC 20007
T: 202.486.8020
F: 202.540.8020
suzannah at canadylortz.com<mailto:suzannah at canadylortz.com>
www.canadylortz.com<http://www.canadylortz.com/>
Confidentiality Notice:  This message is being sent by or on behalf of a lawyer.  It is intended exclusively for the individual or entity to which it is addressed.  This communication may contain information that is proprietary, privileged or confidential, or otherwise legally exempt from disclosure.  If you are not the named addressee, you may not read, print, retain, copy, or disseminate this message or any part.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

--
Patentpractice mailing list
Patentpractice at oppedahl-lists.com
http://oppedahl-lists.com/mailman/listinfo/patentpractice_oppedahl-lists.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://oppedahl-lists.com/pipermail/patentpractice_oppedahl-lists.com/attachments/20240205/59270c4b/attachment.htm>