[Pct] PCT help desk phone number is dead

[Rick Neifeld]

I called and did get through to EBC, so that phone number works. The PCT
Help Desk number still goes to a dropped call, after the transfer from the
USPTO phone system's (stupid and time wasteful) intro message.

My issue is paying additional ISA/US search fees within PatentCenter.  I
had checked in PatentCenter  (by uploading a response to an Invitation to
pay additional search fees and searching for an entry for additional ISA/US
search fees)  and found no option to specify additional ISA/US search
fees.

I want to have the client use their cc number to effect payment, instead of
my deposit account.  I see the only option to do that is via an SB17 form
(which is a bad option because it believe that will eventually expose the
client's cc number in PatentCenter. (That is, assuming PatentCenter makes
its file for the PCT application in the international stage public, which I
assume it will do 18 months after the priority date.  This is a ... - *FLASH
UPDATE - *

********Micheal from WIPO called me in real time in response to my post
on this listserve, trying to help.  ... I spent the last 20 minutes are so
on the phone with Michael from WIPO, where he was trying to help me with my
USPTO centric problem. Michael said he was in a panic (I am paraphrasing),
thinking that perhaps it was the IB's phone numbers that were not working.
I told him it was laughable how good the IB's service was, he would call me
in response to a listserve email post, whereas I spent literally hours
trying to get help from the USPTO to resolve the same problem.

Sigh.

Any help via email reply appreciated.  Have to get to a client meeting
now.******
  Rick




On Wed, Apr 2, 2025 at 10:00 AM Rick Neifeld <richardneifeld at gmail.com>
wrote:

> Is it just me, are all calls to PCT help desk this morning dead? For me,
> the call rings, then ends.  It worked yesterday.
>
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> --
> Best regards
> Rick Neifeld, J.D., Ph.D.
> Neifeld IP Law PLLC
> 9112 Shearman Street, Fairfax VA 22032
> Mobile: 7034470727
> Email: RichardNeifeld at gmail.com;
> This is NOT a confidential and privileged communication.  If you are not
> the intended recipient, please delete this email and notify the sender you
> have done so.
>
>
>
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