[Pct] PCT help desk phone number is dead

[Carl Oppedahl]

Keep in mind that if nothing else works, you could fax Form 2038 to the 
Central Fax Number.

On 4/2/2025 8:33 AM, Rick Neifeld via Pct wrote:
> I called and did get through to EBC, so that phone number works. The 
> PCT Help Desk number still goes to a dropped call, after the transfer 
> from the USPTO phone system's (stupid and time wasteful) intro message.
>
> My issue is paying additional ISA/US search fees within PatentCenter.  
> I had checked in PatentCenter  (by uploading a response to an 
> Invitation to pay additional search fees and searching for an entry 
> for additional ISA/US search fees)  and found no option to specify 
> additional ISA/US search fees.
>
> I want to have the client use their cc number to effect payment, 
> instead of my deposit account.  I see the only option to do that is 
> via an SB17 form (which is a bad option because it believe that will 
> eventually expose the client's cc number in PatentCenter. (That is, 
> assuming PatentCenter makes its file for the PCT application in the 
> international stage public, which I assume it will do 18 months after 
> the priority date.  This is a ... - *FLASH UPDATE - *
>
> ********Micheal from WIPO called me in real time in response to my 
> post on this listserve, trying to help.  ... I spent the last 20 
> minutes are so on the phone with Michael from WIPO, where he was 
> trying to help me with my USPTO centric problem. Michael said he was 
> in a panic (I am paraphrasing), thinking that perhaps it was the IB's 
> phone numbers that were not working.  I told him it was laughable how 
> good the IB's service was, he would call me in response to a 
> listserve email post, whereas I spent literally hours trying to get 
> help from the USPTO to resolve the same problem.
>
> Sigh.
>
> Any help via email reply appreciated.  Have to get to a client meeting 
> now.******
>   Rick
>
>
>
>
> On Wed, Apr 2, 2025 at 10:00 AM Rick Neifeld 
> <richardneifeld at gmail.com> wrote:
>
>     Is it just me, are all calls to PCT help desk this morning dead?
>     For me, the call rings, then ends.  It worked yesterday.
>
>
>
>
>
>
>     -- 
>     Best regards
>     Rick Neifeld, J.D., Ph.D.
>     Neifeld IP Law PLLC
>     9112 Shearman Street, Fairfax VA 22032
>     Mobile: 7034470727
>     Email: RichardNeifeld at gmail.com;
>     This is NOT a confidential and privileged communication.  If you
>     are not the intended recipient, please delete this email and
>     notify the sender you have done so.
>
>
>
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