[Patentcenter] Another PC bug

Tue Nov 7 19:46:02 UTC 2023

Although I too had this happen, if I used the refresh arrow, then tried to open the file under the customer number, it worked without logging out and back in. This may happen when you have not logged into that customer number that day.

Sincerely,

Karen L. Kimble

Attorney
Technology Law, PLLC

2745 First Street, #503

Fort Myers, FL 33916
Cell: 989-859-3085
Email:  <https://mail.trivalentgroup.com/owa/redir.aspx?C=7930353ab105485faf29bdc06060c705&URL=mailto%3atechlaw%40tm.net> techlaw at tm.net
Webpage: https://technologylawpllc.com <https://technologylawpllc.com/> 

This email is confidential.  If you are not the intended recipient, you must not disclose, copy or use the information contained in it.  If you have received this email in error, please notify us immediately by return email and delete this document.  We are not responsible for any changes made to a document other than by us, e.g., such as those entered by transmission, or for the effect of the changes on the document’s meaning.  We accept no liability for any damage caused by this email or its attachments due to viruses, interference, interception, corruption, or unauthorized access.

From: Patentcenter <patentcenter-bounces at oppedahl-lists.com> On Behalf Of Patent Lawyer via Patentcenter
Sent: Tuesday, November 7, 2023 1:18 PM
To: patentcenter at oppedahl-lists.com
Cc: Patent Lawyer <patentlawyer995 at gmail.com>
Subject: Re: [Patentcenter] Another PC bug

Nope.  This is not something that users (we) are doing.  It is a bug on the PTO side.  This is not Patent Center logging anyone out.  This has been happening for weeks.  And it has been reported to the PTO.   

I get it almost every time I try to download an office action.  I download the PDF successfully and then click on the corresponding DOCX file (for an office action), and I get this error message.  I am not logged out.  I have not done anything except click to download a DOCX file (or another PDF file) right after downloading a PDF file.

I can speculate on the implementation error they made to make this happen, but that’s not for us to do.

Will they fix it by tonight?  Maybe, with their NWOW (New Way of Working) approach to coding.

From: Patentcenter <patentcenter-bounces at oppedahl-lists.com <mailto:patentcenter-bounces at oppedahl-lists.com> > on behalf of Patentcenter Patentcenter <patentcenter at oppedahl-lists.com <mailto:patentcenter at oppedahl-lists.com> >
Reply-To: Patentcenter Patentcenter <patentcenter at oppedahl-lists.com <mailto:patentcenter at oppedahl-lists.com> >
Date: Tuesday, November 7, 2023 at 1:08 PM
To: Patentcenter Patentcenter <patentcenter at oppedahl-lists.com <mailto:patentcenter at oppedahl-lists.com> >
Cc: Krista Jacobsen <krista at jacobseniplaw.com <mailto:krista at jacobseniplaw.com> >
Subject: Re: [Patentcenter] Another PC bug

My guess (and it's only a guess) is that Patent Center logged you out, and instead of telling you it had logged you out, it gave you a panic-inducing message.

I have seen strange behavior like this that magically went away after I closed the browser window and logged back in. I am assuming that it logged me out but didn't tell me.

Best regards,

Krista

------------------------------------------

Krista S. Jacobsen

Attorney and Counselor at Law

Jacobsen IP Law

krista at jacobseniplaw.com <mailto:krista at jacobseniplaw.com> 

T:  408.455.5539

www.jacobseniplaw.com <http://www.jacobseniplaw.com> 

On Tue, Nov 7, 2023 at 9:18 AM Katherine Koenig via Patentcenter <patentcenter at oppedahl-lists.com <mailto:patentcenter at oppedahl-lists.com> > wrote:

This is a new one for me – today I logged into Patent Center, loaded my workbench (applications), and clicked on an application.  I received the error code below: 

I logged out and back in, then was miraculously able to access the same application.  The correspondence address customer number had not changed, and I do still have access.  Can anyone tell me why a message like this would pop up instead of a “system busy” or “max search limit reached” message?  There’s no reason I can think of to tell the practitioner they don’t have access to something when it’s just a system snafu on their end.  At this point it feels like they’re trying to make us miserable.  Maybe they want all the practitioners to retire to make room for more pro se applicants? 

Best regards,

Katherine

Dr. Katherine Koenig

Registered Patent Attorney

Koenig IP Works, PLLC

2208 Mariner Dr.

Fort Lauderdale, FL 33316

(954) 903-1699

katherine at koenigipworks.com <mailto:katherine at koenigipworks.com> 

Targeted Intellectual Property Strategy

The information contained in this communication, including any attachments, is privileged and confidential information intended only for the use of the individual or entity named above.  If you are not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication is strictly prohibited.  If you have received this communication in error, do not read it.  Please immediately reply to the sender that you have received this communication in error and then destroy all paper and electronic copies.  Thank you.

-- 
Patentcenter mailing list
Patentcenter at oppedahl-lists.com <mailto:Patentcenter at oppedahl-lists.com> 
http://oppedahl-lists.com/mailman/listinfo/patentcenter_oppedahl-lists.com

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://oppedahl-lists.com/pipermail/patentcenter_oppedahl-lists.com/attachments/20231107/4419fb6a/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.jpg
Type: image/jpeg
Size: 13387 bytes
Desc: not available
URL: <http://oppedahl-lists.com/pipermail/patentcenter_oppedahl-lists.com/attachments/20231107/4419fb6a/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.jpg
Type: image/jpeg
Size: 3745 bytes
Desc: not available
URL: <http://oppedahl-lists.com/pipermail/patentcenter_oppedahl-lists.com/attachments/20231107/4419fb6a/attachment-0001.jpg>