[Patentcenter] MyUSPTO--Site can't be reached?

[Sandra L Etherton]

I have this same problem in Firefox and, less often, in Chrome and have
reported it to the Patent Office and Commissioner Udupa directly via email.

 

The problem isn't necessarily on the user's side. However, some of the
online error-resolution sites say that the problem may be due to the ISP. We
use CenturyLink as the ISP. If the paralegal having trouble is on a
different ISP from the paralegal who aren't having trouble, that may explain
some of the problem. 

 

I haven't found a resolution so I just keep clicking refresh until it works.
Ant-like persistence. :)

Sandra

 

 

______________________

 

Sandra L Etherton

Registered U.S. Patent Attorney

 



  P.O. Box 13808 |  Scottsdale, AZ  85267

  tel: (602) 681-3331 | fax:  (602) 681-3339 

  email:  <mailto:sandra at ethertonlaw.com> sandra at ethertonlaw.com

 

 

From: Patentcenter [mailto:patentcenter-bounces at oppedahl-lists.com] On
Behalf Of Catherine Van Houten via Patentcenter
Sent: Monday, November 13, 2023 9:57 AM
To: patentcenter at oppedahl-lists.com
Cc: Catherine Van Houten <catherine.vanhouten at mcneillbaur.com>
Subject: [Patentcenter] MyUSPTO--Site can't be reached?

 

Hello all,

 

One of our paralegals is constantly having access issues with MyUSPTO,
whether going through MyUSPTO or going to Patent Center directly. This is
happening in Chrome, despite her restarting the computer, clearing caches
and cookies, etc. etc. This is a multiple times DAILY occurrence for this
one paralegal, like Groundhog Day.

 

When she is finally able to access Patent Center and start uploading a
filing, after clicking to go to the next screen, sometimes Patent Center
drops off and the "can't be reached" screen will reappear without saving any
of her work up to that point. When she finally gets back in, she has to
start all over again. When she called the EBC, they said that the issue is
on our end; they can't duplicate/replicate the issue; and they are not
receiving similar complaints from anyone else. 

 

This paralegal is wasting tons of time dealing with this. And we are having
to have other paralegals do the uploads that this paralegal is unable to do.
Has anyone in this group been able to successfully resolve this issue?
And/or, providing this input for whoever is keeping track of these
performance issues.

 



 

 

 

Catherine A. Van Houten | she/her/hers

Practice Manager

McNeill Baur PLLC

Mailing address for physical documents

125 Cambridge Park Dr., Ste 301, Cambridge, MA 02140

t: 617.430.4740 x802 | m: 301.848.5729 | fax: 617.812.1277

 <mailto:catherine.vanhouten at mcneillbaur.com> email |
<http://www.mcneillbaur.com/> website |
<http://www.mcneillbaur.com/professionals/professionals-catherine-a-van-hout
en.php> bio |  <https://www.linkedin.com/in/catherine-van-houten-8727b14a/>
LinkedIn

 

This email and any attachments may contain privileged, confidential, or
proprietary information. If you received this email in error, please notify
the sender by reply and delete the email and any attachments.

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://oppedahl-lists.com/pipermail/patentcenter_oppedahl-lists.com/attachments/20231113/3e2b0c45/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 1704 bytes
Desc: not available
URL: <http://oppedahl-lists.com/pipermail/patentcenter_oppedahl-lists.com/attachments/20231113/3e2b0c45/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 70761 bytes
Desc: not available
URL: <http://oppedahl-lists.com/pipermail/patentcenter_oppedahl-lists.com/attachments/20231113/3e2b0c45/attachment.png>