[Patentcenter] Problems with First Action Prediction; Link to Patent Center reference guide

[Kurt VanVoorhies]

I had subsequently inquired about applications assigned to the Central 
Docket rather than to a specific examiner, and was advised to call the 
AAU, whom I called today.  At first they advised that they could provide 
First Action Predictions for only 3 applications, and then told met that 
I would need to contact the OPE Support Service at 571-272-1720, the 
latter of who helpfully -- and quite quickly -- provided the predictions 
for 5 applications.  The agent seem to be working from a screen that 
readily provided the info.  He didn't know  if or when this 
functionality would be available via Patent Center.

On 11/15/2023 10:02 AM, Kurt VanVoorhies wrote:
>
> Ironically, in the Patent Center FAQs page, topic "Where can I find 
> the Patent Center user guides?", the link to thePatent Center 
> reference guide <https://www.uspto.gov/patent/docx>page. links instead 
> to the docx documents page.  I called the EBC this morning, and they 
> escalated this issue.
>
> I also inquired as to how to find First Action Predictions for new 
> applications (the reason for my seeking the user guide), and was 
> informed that this was a known issue and presently not possible.  The 
> agent had no knowledge of whether this feature will be reinstated, but 
> instead advised that one would need to contact the Examiner for this 
> info.
>
> Kurt VanVoorhies
>
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