[E-trademarks] FW: We want your feedback: Sign up as a customer experience volunteer today

Tue Dec 12 11:30:39 EST 2023

If they really cared about this, they would designate one or two USPTO 
people to be stated liaisons to the e-Trademarks listserv.

If the Commissioner for Trademarks really cared about this, he would 
have answered our August 7, 2021 letter about TEAS that you can see at 
https://blog.oppedahl.com/commissioner-for-trademarks-responds-to-the-fifty-four-trademark-practitioners/ 
.   He failed to answer that letter.  When I managed to extract a verbal 
response from him, which I accomplished only because he and I were both 
on the faculty of a CLE event, he said he would do what we asked in 
mid-2022.  Notice by the way that he did not actually do it in mid-2022 
as promised.

On 12/12/2023 9:08 AM, Kevin Grierson via E-trademarks wrote:
> We want your feedback: Sign up as a customer experience volunteer today
>
> Just got this from the PTO.  More beta testing?  Now I wonder what 
> else is coming . . .
>
> *Kevin Grierson***********
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> *CULHANE|MEADOWSPLLC <http://www.culhanemeadows.com/>*
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> *From:* U.S. Patent and Trademark Office 
> <subscriptioncenter at subscriptions.uspto.gov>
> *Sent:* Tuesday, December 12, 2023 10:45 AM
> *To:* Kevin Grierson <kgrierson at cm.law>
> *Subject:* We want your feedback: Sign up as a customer experience 
> volunteer today
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>   Trademark Alert
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> US Patent and Trademark Office
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>     Wewantyour feedback:Sign up as acustomer experience volunteer today
>
> At the United States Patent and Trademark Office (USPTO), we strive to 
> continuously improve the trademark filing experience. You can help 
> inform these improvements by signing up as a volunteer 
> <https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDEsInVyaSI6ImJwMjpjbGljayIsInVybCI6Imh0dHBzOi8vdXNwdG8uZ292MS5xdWFsdHJpY3MuY29tL2pmZS9mb3JtL1NWX2Q2WjdyTW5oUjdrQ3dqWT91dG1fY2FtcGFpZ249c3Vic2NyaXB0aW9uY2VudGVyJnV0bV9jb250ZW50PSZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9uYW1lPSZ1dG1fc291cmNlPWdvdmRlbGl2ZXJ5JnV0bV90ZXJtPSIsImJ1bGxldGluX2lkIjoiMjAyMzEyMTIuODcwMDMwNDEifQ.MKyIhVYP-KEkyb5Yk-cTLpsu48Q-y_gB6N-PZdfcXZQ/s/533029974/br/232819504234-l> 
> to share your feedback with us.
>
> Customer experience volunteer opportunities include:
>
>   * Participating in interviews and surveys
>   * Beta testing new systems
>
> We use the feedback to enhance our systems to better meet your needs. 
> In a previous survey, we learned that as applicants complete forms in 
> the Trademark Electronic Application System (TEAS), they expect better 
> functions when saving, clearer instructions, and transparency of the 
> total cost to file. As a result, we incorporated that feedback into 
> the design of Trademark Center, the new application system that will 
> eventually replace TEAS.
>
> Thank you to the thousands of volunteers who have already provided 
> feedback.
>
> To be a customer experience volunteer and help us improve your filing 
> experience, click below:
>
> *Sign up to volunteer* 
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