[E-trademarks] Ridiculous wait times to reach TAC

[Richard Straussman]

On Tuesday, when I called at two different times, the wait times were 
183 minutes and 100 minutes respectively.  On Wednesday, I called first 
thing and only had a 43 minute wait time with 27 callers ahead of me.

*Richard Straussman**
* *Senior Counsel*
* Registered Patent Attorney
* Member NY, NJ & CT Bars
*. . . . . . . . . . . . . .*
*Weitzman Law Offices, LLC*
*Intellectual Property Law*
425 Eagle Rock Avenue, Suite 401
Roseland, NJ 07068
*direct line* 973.403.9943
*main* 973.403.9940
*fax*973.403.9944
*e-mail*rstraussman at weitzmanip.com

*http://www.weitzmanip.com
*



On 6/6/2025 3:53 PM, Miriam Richter, Esq. via E-trademarks wrote:
>
> As an aside, I called a post-reg examiner today and got the same 
> generic voicemail message – very disconcerting. But maybe it is 
> another system that has problems at the PTO – how surprising!
>
> Best,
>
> Miriam
>
> Miriam Richter, Attorney at Law, P.L.
>
> /Make Your Mark!// ®/
>
> Trademark, Copyright, and other Intellectual Property Matters
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> *From:*E-trademarks <e-trademarks-bounces at oppedahl-lists.com> *On 
> Behalf Of *Mojda Waterman via E-trademarks
> *Sent:* Friday, June 6, 2025 2:46 PM
> *To:* For trademark practitioners. This is not for laypersons to seek 
> legal advice. <e-trademarks at oppedahl-lists.com>
> *Cc:* Mojda Waterman <mojda at chesteklegal.com>
> *Subject:* Re: [E-trademarks] Ridiculous wait times to reach TAC
>
> Hi Susan,
>
> I've also been facing similar issues with my applications. I've found 
> it's easier to get a hold of someone for things like this if you call 
> the post-publication department directly - (571)272-9550.
>
> Good luck!
>
> On Fri, Jun 6, 2025 at 12:42 PM Crane, Susan via E-trademarks 
> <e-trademarks at oppedahl-lists.com> wrote:
>
>     If there isn’t a clearer indication that things are not going
>     perfectly at the PTO these days, the wait time to reach the TAC is
>     proof. “There are currently 41 callers ahead of you.  The wait
>     time is expected to be 67 minutes.”
>
>     We have an application the SOU for which was filed in November. 
>     The documents tab shows the SOU, but the status has never been
>     updated to show it was filed, and the application has never been
>     sent back to the examiner.  File location still shows it in the
>     ITU section.
>
>     I sent an email to the examiner about 2 months ago inquiring as to
>     status.  In past experience, the examiner has been able to get a
>     file “unstuck” in the system.  This examiner has not responded. 
>     Her voicemail is not even configured.  You get a generic “the
>     person you are trying to reach is not available…” message.  As
>     people with a customer facing role, you would think EAs would be
>     required to at least put up a proper voicemail message. For all I
>     know, she no longer works at the PTO.
>
>     I cannot afford to sit on hold for an hour, so now I hope the
>     examiner responds to my paralegal’s inadvertent reminder (she hit
>     reply all on my original email to the EA when asking me if I had
>     heard back).
>
>     Just venting my frustration with an understanding audience.
>
>     Sue
>
>     *Susan L. Crane*
>
>     *Group Vice President, Legal*
>
>     *Intellectual Property, Brands & Marketing*
>
>     Wyndham Hotels & Resorts, Inc.
>
>     22 Sylvan Way
>
>     Parsippany, NJ 07054
>
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>
>     *M*(973) 879-3420
>
>     Susan.Crane at wyndham.com
>
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