[E-trademarks] CREDIT CARD OUTAGE

[Alex Butterman]

Yes – very early Sunday morning I filed a new application after the client’s signed copy email was received and I did not receive the confirmation page that immediately follows payment and contains a link to download a pdf filing receipt.  Fortunately, I did receive the emailed copy of the filing receipt within seconds of the filing and I had a serial number which I plugged into TSDR right then and saw the application come up so I was not overly concerned about the filing having been received at the USPTO. But I think that is relevant to what you are asking.

Alex Butterman
Partner
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From: E-trademarks <e-trademarks-bounces at oppedahl-lists.com> On Behalf Of Edward Timberlake via E-trademarks
Sent: Thursday, October 23, 2025 3:42 PM
To: For trademark practitioners. This is not for laypersons to seek legal advice. <e-trademarks at oppedahl-lists.com>
Cc: Edward Timberlake <ed at timberlakelaw.com>
Subject: Re: [E-trademarks] CREDIT CARD OUTAGE

It's possible that [whatever the situation may be] is more complicated than a credit card outage because:

1) I filed something on Monday afternoon / evening
2) I was able to enter credit card information
3) I pressed Submit
4) No filing receipt was issued
5) Credit card transaction history shows payment was made
6) Financial Manager records at the USPTO show a serial number was issued
7) no record of the filing has yet appeared in the online database

I'd be curious to know if anybody else filed anything on Monday but did not receive a filing receipt?



Sincerely,

Ed Timberlake
Board Certified Specialist in Trademark Law<https://www.nclawspecialists.gov/for-lawyers/certification-standard-summaries/trademark-law/>

Timberlake Law<http://timberlakelaw.com/>
Chapel Hill, NC

Schedule a call on Clarity<https://clarity.fm/edtimberlake>
ed at timberlakelaw.com<mailto:ed at timberlakelaw.com>
919.960.1950

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On Thu, Oct 23, 2025 at 3:17 PM Carl Oppedahl via E-trademarks <e-trademarks at oppedahl-lists.com<mailto:e-trademarks at oppedahl-lists.com>> wrote:
On 10/23/2025 9:41 AM, Richard Morris wrote:
I called the Trademark Assistance Center this morning.
TAC confirmed the “financial link” on the main trademark application forms has been having issues since 3:30 PM yesterday.
They are working to correct.
I am curious how long the hold time was to reach a human being at the TAC.
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