[E-trademarks] CREDIT CARD OUTAGE

[Dunn, Thomas]

I had the same experience when filing a 1(b) application a few weeks ago.  I waited a couple of business days hoping the system would work itself out but a filing receipt never arrived. I called and was told I had to file again, which struck me as odd given that the fee was paid using our deposit account and Financial Manager showed that a serial number was issued. Nonetheless, I filed again, all the while wondering what I would do if an Examining Attorney were to issue a refusal based on an application that had been filed just a day or two before my new filing date – but that would never happen, right?

Thomas Dunn
Attorney at Law
Intellectual Property and Business Attorney

tdunn at mcglinchey.com
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From: E-trademarks <e-trademarks-bounces at oppedahl-lists.com> On Behalf Of Edward Timberlake via E-trademarks
Sent: Thursday, October 23, 2025 3:42 PM
To: For trademark practitioners. This is not for laypersons to seek legal advice. <e-trademarks at oppedahl-lists.com>
Cc: Edward Timberlake <ed at timberlakelaw.com>
Subject: Re: [E-trademarks] CREDIT CARD OUTAGE

It's possible that [whatever the situation may be] is more complicated than a credit card outage because:

1) I filed something on Monday afternoon / evening
2) I was able to enter credit card information
3) I pressed Submit
4) No filing receipt was issued
5) Credit card transaction history shows payment was made
6) Financial Manager records at the USPTO show a serial number was issued
7) no record of the filing has yet appeared in the online database

I'd be curious to know if anybody else filed anything on Monday but did not receive a filing receipt?



Sincerely,

Ed Timberlake
Board Certified Specialist in Trademark Law<https://www.nclawspecialists.gov/for-lawyers/certification-standard-summaries/trademark-law/>

Timberlake Law<http://timberlakelaw.com/>
Chapel Hill, NC

Schedule a call on Clarity<https://clarity.fm/edtimberlake>
ed at timberlakelaw.com<mailto:ed at timberlakelaw.com>
919.960.1950

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On Thu, Oct 23, 2025 at 3:17 PM Carl Oppedahl via E-trademarks <e-trademarks at oppedahl-lists.com<mailto:e-trademarks at oppedahl-lists.com>> wrote:
On 10/23/2025 9:41 AM, Richard Morris wrote:
I called the Trademark Assistance Center this morning.
TAC confirmed the “financial link” on the main trademark application forms has been having issues since 3:30 PM yesterday.
They are working to correct.
I am curious how long the hold time was to reach a human being at the TAC.
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