[Patentcenter] Patent Center broken? (was Re: PatentCenter search limit reached)

Sun Apr 7 05:22:58 EDT 2024

Maybe things are also broken on the trademark side.  Here is one of the 
three very unhelpful error messages I received from the trademark 
e-filing system just now:

Tried it with Chrome, tried it with Edge.  No joy.

On 4/6/2024 9:43 PM, Jeff Lindsay wrote:
> Trying to file an amendment tonight. Get this “JSON.parse” error from 
> Patent Center just trying to reach the home page. Do others see this? 
> Using Firefox on a Mac.
>
>
> On Chrome i get this message:
> {"timestamp":1712461011014,"status":,"error":"Service request failed","message":"Service request failed","requestIdentifier":"0000018e88d1ba45-45e7ca4" }
> On my iPhone it just times out.
>
> Guess it’s down tonight? Not a confidence builder.
>
> Jeff Lindsay
> jeff at jefflindsay.com
> +1 920-257-7347
>
>
>
>
>
>> On Apr 6, 2024, at 12:40 PM, Allen Richter (allenr--- via 
>> Patentcenter <patentcenter at oppedahl-lists.com> wrote:
>>
>> Had to look something up, but Patentcenter was non-responsive.
>> Ultimately, I accessed file wrapper via the EPO's Global Dossier....
>>
>>
>>
>> European, Swiss & Israeli Patent Attorney
>> RICHTER SHIMONI PATENT ATTORNEYS
>> www.richterpatent.com <http://www.richterpatent.com>
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>> -----Original Message-----
>> From: Patentcenter <patentcenter-bounces at oppedahl-lists.com> On 
>> Behalf Of Benjamin Appelbaum via Patentcenter
>> Sent: Saturday, 6 April 2024 18:30
>> To: For bug reports, feature requests, and tips and tricks about 
>> Patent Center. <patentcenter at oppedahl-lists.com>
>> Cc: benappelbaum at gmail.com
>> Subject: Re: [Patentcenter] PatentCenter search limit reached
>>
>> If someone could get Director Vidal to subscribe to this or one of 
>> the other list-serves, 1-would she actually read it, and 2-would she 
>> actually get something done about all this nonsense?
>> Sent from my iPhone
>>
>>> On Apr 6, 2024, at 8:55 AM, Carl Oppedahl via Patentcenter 
>>> <patentcenter at oppedahl-lists.com> wrote:
>>>
>>> On 4/6/2024 6:20 AM, Leigh T via Patentcenter wrote:
>>>> ...at ~8 AM on a Saturday (eye roll emoji).
>>>> Was able to get some search results after several tries.
>>>
>>> It is clear that the developers of Patent Center failed to design 
>>> Patent Center so that it could scale to production use.  Maybe, with 
>>> the system limping along, it managed to keep up with the alpha 
>>> testers (of which I was one) and the beta testers.  But the system 
>>> was not correctly designed to scale to production use.
>>>
>>> Like you, I have encountered "search limit reached" many times. This 
>>> happens while I am logged in as a paying customer of the USPTO (to 
>>> the tune of around a million dollars per year).  This happens during 
>>> the business day, and the Patent Center system should have been 
>>> designed to handle usage levels during the business day.  The 
>>> designers failed at this.  But yes, this "search limit reached" for 
>>> a paying (logged-in) customer also happens in the middle of the 
>>> night, and on weekends.  It gobsmacks me that the developers failed 
>>> even to scale the system for usage levels in the middle of the night 
>>> and on weekends.
>>>
>>> It would be one thing if the offensive "search limit reached" error 
>>> message were to be presented only to non-paying customers (those who 
>>> are not logged in).  It is another when the offensive "search limit 
>>> reached" error message is presented to a paying customer.
>>>
>>> In this way, as in other ways, the Patent Center developers failed 
>>> to do their jobs competently.
>>>
>>> --
>>> Patentcenter mailing list
>>> Patentcenter at oppedahl-lists.com
>>> http://oppedahl-lists.com/mailman/listinfo/patentcenter_oppedahl-lists.com
>>
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>
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