[Patentcenter] Yet Another Patent Center Bug?

[Bruce Young]

No, I had already removed all of my sponsorships for paralegals at that firm.

I emailed the EBC on this and I received the following response: “I apologize for the delay. I reached out to our team and informed them of the situation. We have manually removed your Registration Number from Customer Number X in our system, and once you log in you should no longer see any information associated to that Customer Number.”

No discussion of the fact that this seems to be an issue that others have seen. Just manually took care of my case. I checked today and I can no longer see that customer number.

-Bruce Young
(712) 541-9822

From: Patentcenter <patentcenter-bounces at oppedahl-lists.com> On Behalf Of Christine Ricks via Patentcenter
Sent: Wednesday, February 7, 2024 7:44 PM
To: For bug reports, feature requests, and tips and tricks about Patent Center. <patentcenter at oppedahl-lists.com>
Cc: Christine Ricks <rickschristine8 at gmail.com>
Subject: Re: [Patentcenter] Yet Another Patent Center Bug?

This may be happening because you are still sponsoring patent support staff from that firm. This is very bad because you may not be blocked from seeing pre-publication information from applications assigned to customer number X. You need to see if you are still sponsoring staff from that firm and if so, remove sponsorship immediately.  As you noted, it is not enough to be removed from the customer number, you also need to unlink all sponsorships.

On Wed, Feb 7, 2024 at 9:31 AM Bruce Young via Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>> wrote:
I was at one time listed as a practitioner for Customer Number X. I removed myself from that Customer Number at some time in the past because the firm that set that customer number had not removed my name and I was no longer working with that firm.

I just noticed today that Customer Number X is still listed when I go to ‘Manage>Manage customer numbers’ in Patent Center.
When I click on Customer Number X, it brings up a list of 11 practitioners, none of which are me. So I am not listed under that Customer Number X.
I am able to filter for applications listed under Customer Number X and it shows me those applications, although all of the applications are now public, so I am not seeing any private information. I have reason to believe that there are no other applications assigned to Customer Number X other than those shown, so I have no way of knowing if I would be blocked from seeing pre-publication information for applications assigned to Customer Number X.

Bottom Line: I have been removed from a customer number but still seem to have full access to the applications assigned to that customer number.

-Bruce Young
(712) 541-9822

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