[Patentcenter] Jumping to front page & cannot pay

[Carl Oppedahl]

Thank you for posting.  You have my sympathy.  Yes, many times in recent 
weeks I have been part way through some seemingly simple and 
straightforward e-filing task in Patent center, and then with no warning 
it jumps back to the home page of Patent Center.

One of the most recent miserable examples of this was one where I 
figured I would be smarter than everybody else.  At each step of the 
way, I clicked "save submission".  I would advance to the next screen, 
and again I would do a "save submission".  Of course eventually there 
was the jump back to the home page.  But as I say, I was smarter than 
everybody else.  I had saved the submission maybe half a dozen times 
prior to the jump-back.

So I figured, now I will simply mouse over to the saved submissions and 
open up the saved submission for this ill-fated e-filing project.  And ...

... and nothing.  All of my saved submissions were gone.  Not only the 
saved submissions for this ill-fated e-filing project, but also the 
saved submissions for other projects that had been in progress.

All gone.


On 2/13/2024 5:54 PM, Judith S via Patentcenter wrote:
> Today was another joyous day of using PatentCenter.
>
> I was submitting a correction of inventorship and after downloading 
> the documents prior to submission -- because preview still doesn't 
> work & shows only blank pages -- PatentCenter jumped to its front 
> page. I went back to my WorkBench and re-signed & got to the same page 
> before submission.  It happened again.
>
> This time, I clicked the back arrow on the browser, and it took me 
> back to the submission page. Silly me, I downloaded again & lost my 
> page again.
>
> I finally managed to submit on my third try, and when I clicked the 
> Pay button, it hung with a helpful note, in red: Cart with id 
> 1cbd79c3-4587-442a-a2c8-fe163e39782d doesn't belong to anonymous user
>
> I do seem to see this notice when I click submit pretty regularly, but 
> most of the time it is just for a second before it continues to the 
> payment page. It's been hung there for 10 minutes, though. I'm about 
> to give up & try to pay without submitting anything.
>
> Trying to decide whether "PatentCenter's IT department sucks" needs to 
> become a separate billing item.
>
> Judith
>
>
>
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