[Patentcenter] Jumping to front page & cannot pay

[Gerry Peters]

I'm guessing that what I described in my post of 30 Jan 2024 (can't
download electronic acknowledgment receipt after paying issue fee)
is a subset of this "jumping to the front page" behavior; i.e.,
when spurious jump to patentcenter front page occurs after
submission/payment but before user has had a chance to save copy of
electronic acknowledgment/payment receipt, it will have effect I
describe in my post (user prevented from having record of what was just
filed/paid, which is a _big_ problem in terms of
reliability/accountability).

---Gerry

Gerry Peters
U.S. Patent Agent & Japanese Translator

JTT K.K. (OSAKA & TOKYO JAPAN)
JTT PATENT SERVICES, LLC (NH USA)
JTT TRANSLATION SERVICES, LLC (NH USA)
--------------------------------------------------
TEL +1 206 203 5010	EMAIL	info at jttpatent.com
FAX +1 206 203 5020	WEB  	www.jttpatent.com


>> BEGIN MSG ID 7f4d5e9d-0f03-4297-8576-c47c24531cb5 at oppedahl.com <<

Date: Tue, 13 Feb 2024 16:03:20 -0700
From: Carl Oppedahl via Patentcenter <patentcenter at oppedahl-lists.com>
To: For bug "reports," feature "requests," and tips and tricks about
Patent "Center." <patentcenter at oppedahl-lists.com> Cc: Carl Oppedahl
<carl at oppedahl.com> Subject: Re: [Patentcenter] Jumping to front page &
cannot pay

Thank you for posting.  You have my sympathy.  Yes, many times in
recent weeks I have been part way through some seemingly simple and 
straightforward e-filing task in Patent center, and then with no
warning it jumps back to the home page of Patent Center.

One of the most recent miserable examples of this was one where I 
figured I would be smarter than everybody else.  At each step of the 
way, I clicked "save submission".  I would advance to the next screen, 
and again I would do a "save submission".  Of course eventually there 
was the jump back to the home page.  But as I say, I was smarter than 
everybody else.  I had saved the submission maybe half a dozen times 
prior to the jump-back.

So I figured, now I will simply mouse over to the saved submissions and 
open up the saved submission for this ill-fated e-filing project.
And ...

... and nothing.  All of my saved submissions were gone.  Not only the 
saved submissions for this ill-fated e-filing project, but also the 
saved submissions for other projects that had been in progress.

All gone.


On 2/13/2024 5:54 PM, Judith S via Patentcenter wrote:
> Today was another joyous day of using PatentCenter.
>
> I was submitting a correction of inventorship and after downloading 
> the documents prior to submission -- because preview still doesn't 
> work & shows only blank pages -- PatentCenter jumped to its front 
> page. I went back to my WorkBench and re-signed & got to the same
> page before submission.  It happened again.
>
> This time, I clicked the back arrow on the browser, and it took me 
> back to the submission page. Silly me, I downloaded again & lost my 
> page again.
>
> I finally managed to submit on my third try, and when I clicked the 
> Pay button, it hung with a helpful note, in red: Cart with id 
> 1cbd79c3-4587-442a-a2c8-fe163e39782d doesn't belong to anonymous user
>
> I do seem to see this notice when I click submit pretty regularly,
> but most of the time it is just for a second before it continues to
> the payment page. It's been hung there for 10 minutes, though. I'm
> about to give up & try to pay without submitting anything.
>
> Trying to decide whether "PatentCenter's IT department sucks" needs
> to become a separate billing item.
>
> Judith
>
>
>

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