[Patentcenter] Jumping to front page & cannot pay

[Orvis]

This happened to me about a month ago. I paid the issue and couldn't download the acknowledgment receipt or the fee transmittal. Luckily, I thought to create a PDF of the page showing I had filed but would not allow me to download those two PDFs. I emailed that to the EBC. Today, someone emailed me and asked me for a copy of the 85b form, which I provided. I wonder if what I emailed is going to make it into the file wrapper.

I think the only reason I was contacted was because of the good evidence I captured that I had in fact filed the 85b form and paid the issue fee.

Feb 13, 2024 9:09:58 PM Gerry Peters via Patentcenter <patentcenter at oppedahl-lists.com>:

> I'm guessing that what I described in my post of 30 Jan 2024 (can't
> download electronic acknowledgment receipt after paying issue fee)
> is a subset of this "jumping to the front page" behavior; i.e.,
> when spurious jump to patentcenter front page occurs after
> submission/payment but before user has had a chance to save copy of
> electronic acknowledgment/payment receipt, it will have effect I
> describe in my post (user prevented from having record of what was just
> filed/paid, which is a _big_ problem in terms of
> reliability/accountability).
> 
> ---Gerry
> 
> Gerry Peters
> U.S. Patent Agent & Japanese Translator
> 
> JTT K.K. (OSAKA & TOKYO JAPAN)
> JTT PATENT SERVICES, LLC (NH USA)
> JTT TRANSLATION SERVICES, LLC (NH USA)
> --------------------------------------------------
> TEL +1 206 203 5010 EMAIL   info at jttpatent.com
> FAX +1 206 203 5020 WEB     www.jttpatent.com
> 
> 
>>> BEGIN MSG ID 7f4d5e9d-0f03-4297-8576-c47c24531cb5 at oppedahl.com <<
> 
> Date: Tue, 13 Feb 2024 16:03:20 -0700
> From: Carl Oppedahl via Patentcenter <patentcenter at oppedahl-lists.com>
> To: For bug "reports," feature "requests," and tips and tricks about
> Patent "Center." <patentcenter at oppedahl-lists.com> Cc: Carl Oppedahl
> <carl at oppedahl.com> Subject: Re: [Patentcenter] Jumping to front page &
> cannot pay
> 
> Thank you for posting.  You have my sympathy.  Yes, many times in
> recent weeks I have been part way through some seemingly simple and
> straightforward e-filing task in Patent center, and then with no
> warning it jumps back to the home page of Patent Center.
> 
> One of the most recent miserable examples of this was one where I
> figured I would be smarter than everybody else.  At each step of the
> way, I clicked "save submission".  I would advance to the next screen,
> and again I would do a "save submission".  Of course eventually there
> was the jump back to the home page.  But as I say, I was smarter than
> everybody else.  I had saved the submission maybe half a dozen times
> prior to the jump-back.
> 
> So I figured, now I will simply mouse over to the saved submissions and
> open up the saved submission for this ill-fated e-filing project.
> And ...
> 
> ... and nothing.  All of my saved submissions were gone.  Not only the
> saved submissions for this ill-fated e-filing project, but also the
> saved submissions for other projects that had been in progress.
> 
> All gone.
> 
> 
> On 2/13/2024 5:54 PM, Judith S via Patentcenter wrote:
>> Today was another joyous day of using PatentCenter.
>> 
>> I was submitting a correction of inventorship and after downloading
>> the documents prior to submission -- because preview still doesn't
>> work & shows only blank pages -- PatentCenter jumped to its front
>> page. I went back to my WorkBench and re-signed & got to the same
>> page before submission.  It happened again.
>> 
>> This time, I clicked the back arrow on the browser, and it took me
>> back to the submission page. Silly me, I downloaded again & lost my
>> page again.
>> 
>> I finally managed to submit on my third try, and when I clicked the
>> Pay button, it hung with a helpful note, in red: Cart with id
>> 1cbd79c3-4587-442a-a2c8-fe163e39782d doesn't belong to anonymous user
>> 
>> I do seem to see this notice when I click submit pretty regularly,
>> but most of the time it is just for a second before it continues to
>> the payment page. It's been hung there for 10 minutes, though. I'm
>> about to give up & try to pay without submitting anything.
>> 
>> Trying to decide whether "PatentCenter's IT department sucks" needs
>> to become a separate billing item.
>> 
>> Judith
>> 
>> 
>> 
> 
>>> END MSG ID 7f4d5e9d-0f03-4297-8576-c47c24531cb5 at oppedahl.com <<
> 
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