[Patentcenter] constant browser refreshes> (was Patent Center is broken?)

Tue Oct 8 18:12:58 UTC 2024

To add a bow on top, I just opened PatentCenter and found that I’m still logged in from yesterday.  Yesterday, I was still logged in from Sunday.  I’m afraid to log out ……

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From: Patentcenter <patentcenter-bounces at oppedahl-lists.com> On Behalf Of David Boundy via Patentcenter
Sent: Tuesday, October 8, 2024 12:31 PM
To: For bug reports, feature requests, and tips and tricks about Patent Center. <patentcenter at oppedahl-lists.com>
Cc: David Boundy <PatentProcedure at gmail.com>
Subject: Re: [Patentcenter] constant browser refreshes> (was Patent Center is broken?)

[External Email]
What competent programmer codes so that there could be a sensitivity to dialect of English?  That's house-of-cards programming.

Just relying on my gut feel as a programmer from all those years ago -- I agree with (what I infer Carl's view to be) -- this is grasping at straws, looking where the light is good not where the keys are lost, unlikely to have anything to do with it.  I can't say for sure, but this looks like a wild goose chase.

And if that's really the disease, the treatment doesn't make sense.  The PTO has limited recognition admits in Canada, U.K., India, etc.  How can it be that their native dialect of English isn't accepted?  And that it's been fine for ten years, and suddenly goes bad on one day in October?   The Paperwork Reduction Act requires an agency information collection activities to be "implemented in ways consistent and compatible, to the maximum extent practicable, with the existing reporting and recordkeeping practices of those who are to respond."  The PTO doesn't have authority to say "You can't use Firefox" or "You have to set your browser settings in a way that messes up 98% of your work."

On Tue, Oct 8, 2024 at 11:04 AM Carl Oppedahl via Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>> wrote:

Thank you very much for posting this.

But what's annoying is the cluelessness of the USPTO people on this.  My browser settings are never anything other than American English.  And yet I, too, encounter the programming mistake that leads to constant browser refreshes.
On 10/8/2024 8:32 AM, James Katz via Patentcenter wrote:
See https://www.uspto.gov/system-status/20241007-patent-center-constant-browser-refresh-issue-due-browser-language-setting

[cid:image005.png at 01DB1983.CA4D37F0]

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From: Patentcenter <patentcenter-bounces at oppedahl-lists.com><mailto:patentcenter-bounces at oppedahl-lists.com> on behalf of Dan Feigelson via Patentcenter <patentcenter at oppedahl-lists.com><mailto:patentcenter at oppedahl-lists.com>
Date: Tuesday, October 8, 2024 at 8:54 AM
To: For bug reports, feature requests, and tips and tricks about Patent Center. <patentcenter at oppedahl-lists.com><mailto:patentcenter at oppedahl-lists.com>
Cc: Dan Feigelson <djf at iliplaw.com><mailto:djf at iliplaw.com>
Subject: Re: [Patentcenter] Patent Center is broken?
Error! Filename not specified.
Not working for me in edge, even after i clear cookies. It did work in a private browsing window in opera. Who uses opera?

On Tue, Oct 8, 2024 at 4:46 PM Dale Quisenberry via Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>> wrote:
It is still not working for me.  You?

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From: Patentcenter <patentcenter-bounces at oppedahl-lists.com<mailto:patentcenter-bounces at oppedahl-lists.com>> on behalf of Carl Oppedahl via Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>>
Date: Monday, 7 October 2024 at 3:21 am
To: users of Patentcenter <patentcenter at oppedahl-lists.com<mailto:patentcenter at oppedahl-lists.com>>
Cc: Carl Oppedahl <carl at oppedahl.com<mailto:carl at oppedahl.com>>
Subject: [Patentcenter] Patent Center is broken?
I am trying to make use of Patent Center just now (4:10 AM ET). No joy.
It is impossible to do anything at Patent Center just now.  It appears
as a blank screen.

If I do a "view source" on the blank screen, I learn that the USPTO
system did actually serve up fifteen thousand characters of HTML, that
get rendered only as whitespace.

Predictably, there is no mention of this outage at
https://www.uspto.gov/system-status<https://gcfagjf.r.bh.d.sendibt3.com/tr/cl/-OJGdmL8anSyN2rRw7QQC0-qv1TJ2tYxZZCWmItsGLsp4XNYvHyntRMU-n7_gx6PwTkvtYF46PZZwiBl5axYaNhEBIhpjKyq898rQ_pNDKy7ABAQ9SRo7B627Ykw2hvGXtvIwP7RaQqEDseVOPbVuHr_kI3rH4uHTJaiBGjTkbdUnmU9rsgyR1GRMFOP-8E159QKcQ1yqNmfe4vFCdubCA7GgrYmIp1Lc0FfwAbNbztvhSkx1U8LnjwjwFdBQpgVprQzcmJs8BxCXCG3Be51AriccIz3VimOpnUrhA> .

I tried entering Patent Center "sideways", you know, by going and
logging in at MyUSPTO and then clicking around to try to get into Patent
Center.  Nope.  Same blank screen.

In my logged-in status, I am able to see normal-looking screens in
Financial Manager and Ass Center and MyUSPTO.  But again and again,
nothing from Patent Center other than a blank screen.

Oops.  Now after a dozen tries, Patent Center is rendering with visible
material on the screen.  But it's the "jumpy" Patent Center, the one
that waits until I have uploaded a document or two, maybe selected a fee
to pay, and then at a time when I do not have my fingers on the keyboard
or hand on a mouse, Patent Center jumps to its main action screen and my
e-filing session has disappeared.  The function that is meant to be a
successor to EFS-Web is flaky right now.
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