[Patentpractice] Is it rude... and do you care

[Randall Svihla]

As soon as I hear the subcontinent accent, I ask "Is this about outside patent services?" and when they say yes, I say we don't use them, and please don't go down the list of attorneys in our firm and call all of them because you will be wasting your time and their time.


From: Patentpractice <patentpractice-bounces at oppedahl-lists.com> On Behalf Of Suzannah K. Sundby via Patentpractice
Sent: Monday, February 5, 2024 3:08 PM
To: patentpractice at oppedahl-lists.com
Cc: Suzannah K. Sundby <suzannah at canadylortz.com>
Subject: [Patentpractice] Is it rude... and do you care

When receiving a cold call by some vendor who is in the process of giving their 10+ minute spew (without pausing for a breath) of the IP services they provide, e.g., docketing, processing, drawings... yada yada yada...

Do you think it is rude to interrupt and simply tell them you are not interested... and when they jump right back into their 10+ minute spew again... to interrupt again and tell them you are not interested?

And, do you care if you are rude when you do it?

When we bill by the hour and time is so precious to us... and one little interruption that lasts a minute or so actually results in a disruption of at least 15 minutes for one's brain to get back to doing what it was doing...

I interrupt the spew and tell them I'm not interested and when they insist, I more assertively tell them I am not interested... and I've had a few where they still insist, so I've hung up on them.

Then I briefly feel bad for being rude... but again... When we bill by the hour and time is so precious to us... and one little interruption that lasts a minute or so actually results in a disruption of at least 15 minutes for one's brain to get back to doing what it was doing...

Wondering what others do/think...

Suzannah K. Sundby<http://www.linkedin.com/in/ssundby/> | Partner
canady + lortz LLP<http://www.canadylortz.com/>
1050 30th Street, NW
Washington, DC 20007
T: 202.486.8020
F: 202.540.8020
suzannah at canadylortz.com<mailto:suzannah at canadylortz.com>
www.canadylortz.com<http://www.canadylortz.com/>
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