[Patentcenter] Patent Crap

[Krista Jacobsen]

The passive-aggressive logouts are super-annoying. How hard is it to
clearly communicate that a user has been logged out? But no, the USPTO has
made it so that you cannot easily tell whether or not you're still logged
in, so you get these weird, incomprehensible error messages. Whenever I get
the popup that I "may" have been logged out (which I have learned means
I've definitely been logged out), I close all but one browser tab and start
back at my.uspto.gov with a fresh login, because otherwise I see weird
behavior in tabs I didn't close.

It also drives me crazy that sometimes it seems to log me out after only a
few minutes, and other times I might get a whopping 30 minutes.

Yes, I know there are browser tricks to prevent the logout, but we
shouldn't have to resort to using them.

Best regards,
Krista

------------------------------------------
Krista S. Jacobsen
Attorney and Counselor at Law
Jacobsen IP Law
krista at jacobseniplaw.com
T:  408.455.5539
www.jacobseniplaw.com


On Thu, Nov 16, 2023 at 11:03 AM Alan Taboada via Patentcenter <
patentcenter at oppedahl-lists.com> wrote:

> I tend to have a tab in my browser open continuously on Patent Center, and
> I select the keep me logged in button when I initially sign on, and I
> notice that quite often, even though “logged out,” merely refreshing the
> page or clicking the bookmark link for PC will let me back in.  But, then I
> might receive some of these errors or other strange errors.  A recent one
> was where I went to the Workbench menu and selected “View applications” and
> received a string of errors similar to what Suzannah shows below.  In
> addition, despite getting those errors (in multiplicity), a list of
> applications still appeared.  Clicking on “View” in the Document &
> Transactions yielded the “you don’t have authority to access this” error,
> but I could click on other links in the application (Application #,
> Submission Receipt, and Payment Receipt) and see what was linked.  If I
> selected Application #, it took me to the application data page, where I
> could select “Documents & Transactions” and see everything in the file
> without the error message.  Going back to the View Applications page, if I
> selected Application #, I got the no authorization error again.
>
>
>
> I signed out and signed back in and it now works as expected (and I don’t
> expect much from PC).
>
>
>
> So, if others work similarly and leave the browser window open all the
> time and never sign out, that “may” be a source of some of these errors.
> Maybe.
>
>
>
> *From:* Patentcenter <patentcenter-bounces at oppedahl-lists.com> *On Behalf
> Of *Suzannah K. Sundby via Patentcenter
> *Sent:* Thursday, November 16, 2023 1:52 PM
> *To:* PatentCenter at oppedahl-lists.com
> *Cc:* Suzannah K. Sundby <suzannah at canadylortz.com>
> *Subject:* [Patentcenter] Patent Crap
>
>
>
> SO FREAKING TIRED OF THIS &(^%*%#E
>
>
>
> Suzannah K. Sundby
> <https://link.edgepilot.com/s/12b8e2dc/n6t7NocvNkyHUNJZNaLlKA?u=http://www.linkedin.com/in/ssundby/>
> *|* Partner
>
> *canady + lortz** LLP*
> <https://link.edgepilot.com/s/b9824e83/KjHJdi8CCkq4oVZUAUnYAw?u=http://www.canadylortz.com/>
>
> 1050 30th Street, NW
>
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>
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>
> F: 202.540.8020
>
> suzannah at canadylortz.com
>
>
> https://link.edgepilot.com/s/b9824e83/KjHJdi8CCkq4oVZUAUnYAw?u=http://www.canadylortz.com/
>
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