[Patentcenter] Patent Crap

Thu Nov 16 21:25:50 UTC 2023

https://patentcenter-tickets.oppedahl.com/#CP145

On 11/16/2023 12:35 PM, Krista Jacobsen via Patentcenter wrote:
> The passive-aggressive logouts are super-annoying. How hard is it to 
> clearly communicate that a user has been logged out? But no, the USPTO 
> has made it so that you cannot easily tell whether or not you're still 
> logged in, so you get these weird, incomprehensible error messages. 
> Whenever I get the popup that I "may" have been logged out (which I 
> have learned means I've definitely been logged out), I close all but 
> one browser tab and start back at my.uspto.gov <http://my.uspto.gov> 
> with a fresh login, because otherwise I see weird behavior in tabs I 
> didn't close.
>
> It also drives me crazy that sometimes it seems to log me out after 
> only a few minutes, and other times I might get a whopping 30 minutes.
>
> Yes, I know there are browser tricks to prevent the logout, but we 
> shouldn't have to resort to using them.
>
> Best regards,
> Krista
>
> ------------------------------------------
> Krista S. Jacobsen
> Attorney and Counselor at Law
> Jacobsen IP Law
> krista at jacobseniplaw.com
> T:  408.455.5539
> www.jacobseniplaw.com <http://www.jacobseniplaw.com>
>
>
> On Thu, Nov 16, 2023 at 11:03 AM Alan Taboada via Patentcenter 
> <patentcenter at oppedahl-lists.com> wrote:
>
>     I tend to have a tab in my browser open continuously on Patent
>     Center, and I select the keep me logged in button when I initially
>     sign on, and I notice that quite often, even though “logged out,”
>     merely refreshing the page or clicking the bookmark link for PC
>     will let me back in.  But, then I might receive some of these
>     errors or other strange errors.  A recent one was where I went to
>     the Workbench menu and selected “View applications” and received a
>     string of errors similar to what Suzannah shows below.  In
>     addition, despite getting those errors (in multiplicity), a list
>     of applications still appeared.  Clicking on “View” in the
>     Document & Transactions yielded the “you don’t have authority to
>     access this” error, but I could click on other links in the
>     application (Application #, Submission Receipt, and Payment
>     Receipt) and see what was linked.  If I selected Application #, it
>     took me to the application data page, where I could select
>     “Documents & Transactions” and see everything in the file without
>     the error message. Going back to the View Applications page, if I
>     selected Application #, I got the no authorization error again.
>
>     I signed out and signed back in and it now works as expected (and
>     I don’t expect much from PC).
>
>     So, if others work similarly and leave the browser window open all
>     the time and never sign out, that “may” be a source of some of
>     these errors.  Maybe.
>
>     *From:*Patentcenter <patentcenter-bounces at oppedahl-lists.com> *On
>     Behalf Of *Suzannah K. Sundby via Patentcenter
>     *Sent:* Thursday, November 16, 2023 1:52 PM
>     *To:* PatentCenter at oppedahl-lists.com
>     *Cc:* Suzannah K. Sundby <suzannah at canadylortz.com>
>     *Subject:* [Patentcenter] Patent Crap
>
>     SO FREAKING TIRED OF THIS &(^%*%#E
>
>     Suzannah K. Sundby
>     <https://link.edgepilot.com/s/12b8e2dc/n6t7NocvNkyHUNJZNaLlKA?u=http://www.linkedin.com/in/ssundby/>*|*
>     Partner
>
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>
>     https://link.edgepilot.com/s/b9824e83/KjHJdi8CCkq4oVZUAUnYAw?u=http://www.canadylortz.com/
>     <https://link.edgepilot.com/s/b9824e83/KjHJdi8CCkq4oVZUAUnYAw?u=http://www.canadylortz.com/>
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